Refund and Returns Policy

Harmony Nail & Beauty Studio

Last updated: 9 December 2024

Thank you for choosing Harmony Nail & Beauty Studio. We are committed to providing exceptional service and products. Please review our Refund and Return Policy to understand your rights and our processes.

Interpretation and Definitions

Interpretation

Capitalised words have meanings defined below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

• You: The individual or entity accessing or using our Service.
• Company: Refers to Harmony Nail & Beauty Studio (“We,” “Us,” “Our”).
• Service: Refers to the Website and any services provided by Harmony Nail & Beauty Studio.
• Website: Refers to Harmony Nail & Beauty Studio, accessible at www.harmonystudios.co.za
• Goods: Refers to items offered for sale on the Website or in-store.
• Orders: Refers to requests made by You to purchase Goods from Us.

Refund and Return Policy

For Treatments

1. No refunds will be issued for completed treatments/services under any circumstances.
2. Appointment cancellations are subject to a 24-hour cancellation policy. If you cancel within less than 24 hours or do not show up for your appointment, a 100% cancellation fee will apply to the value of the scheduled treatment/service.

For Products

Our refund policy complies with the Consumer Protection Act (CPA) of South Africa.

1. Conditions for Returns:

1. • Products may be returned within 7 business days of delivery or purchase if:

1. • • They are unused, unopened, and in their original packaging.
     • They are accompanied by the original proof of purchase.

2. Non-Returnable Products:

1. • Goods customised to Your specifications or personalised.
   • Goods that deteriorate rapidly or are past their expiry date.
   • Goods that cannot be returned for hygiene or health reasons once unsealed.
   • Used and opened items and no longer in original packaging.
   • Goods that are inseparably mixed with other items after delivery.

3. Refund Process:

1. • Refunds will only be processed once the returned product has been inspected and meets the conditions outlined above.
   • Refunds will be issued using the same payment method as the original purchase.

Returning Goods

You are responsible for the cost and risk of returning Goods to Us. We recommend using a trackable shipping method to ensure safe delivery. Goods can be returned to the nearest store.

We are not liable for Goods damaged or lost in return transit.

Special Offers and Vouchers

• All promotional vouchers, including our R100 voucher, are non-refundable and cannot be exchanged for cash.
• If a product purchased with a voucher is returned, the refund will exclude the voucher amount.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

• Email: info@harmonystudios.co.za
• Phone: +27 72 267 3428

This policy is subject to change at the discretion of Harmony Nail & Beauty Studio.